FAQ

Vinza - Frequently Asked Questions (FAQ)

Shipping & Delivery

Where do you ship?

We currently ship to all addresses within the United States. We do not offer international shipping at this time.
How much does shipping cost?

We offer free standard shipping on all U.S. orders with no minimum purchase required.
How long will it take to receive my order?

Orders are processed in 1 business day. Standard shipping takes 2–4 business days. In total, most orders arrive within 3–5 business days.
Which carriers do you use?

We ship via USPS, UPS, and FedEx depending on the destination and delivery speed.
How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number to follow your package online.

Payments & Billing

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
What currency are prices displayed in?

All prices on www.vinza.store are listed and charged in U.S. Dollars (USD).
When will my card be charged?

Your payment method is charged immediately upon placing your order.
Is my payment information secure?

Yes. All transactions are processed through encrypted, PCI-DSS compliant payment gateways. We never store your full payment details on our servers.

Orders & Returns

Can I change or cancel my order?

Because we process orders within 1 business day, please contact us immediately at support@vinza.store or +1 (689) 204-1200 if you need to modify or cancel your order.
What if my package is marked as delivered but I haven't received it?

Please check around your property and with neighbors first. If you still cannot locate it, contact us within 7 days at support@vinza.store so we can open an investigation with the carrier.

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